A hospital 'hold' that wasn't, checked by phone
A hospital bill was supposedly on hold for review, but he was billed anyway. His Muse called, navigated the phone menu, confirmed the account and established there was no hold.
Try it yourself
Copy this to Muse and replace the [brackets] with your own details:
Call [hospital or company] to check this bill's status, whether it's under review and whether payment can be paused; note what they say and who said it.