He was charged a €30 waiting fee on a Paris hotel pickup. Muse checked the policy, drafted the complaint and took it up with the company directly; the refund came through in full.
Copy this to Muse and replace the [brackets] with your own details:
I was charged [fee] by [company]. Check their policy, and if it doesn't hold up, email them asking for a refund.
Muse checked the hotel's site, Expedia and Booking, found booking direct was 5–10% cheaper with free cancellation, and turned up a $50 hotel credit.
On a Barcelona trip, Muse noticed while reviewing his calendar, without being asked, that his Dune IMAX tickets weren't in English. It warned him and drafted a Spanish refund letter to the cinema; he got the refund and bought the right tickets.
A mom who mainly used ChatGPT tried Muse on a friend's tip. It analyzed her Instagram and Threads accounts, weaknesses included, then planned a family Hawaii trip she had barely started: restaurants nearly booked in one tap, help creating the accounts bookings needed, cancellations and new searches when she changed her mind, and an itinerary suited to the climate. It asked before passwords or personal data and stopped before payment. She found the pace unsettling and worries about leaning on it too much.
He'd prepaid parking but the valet refused his Tesla. He sent Muse to get the money back; the first call failed, but after he added a couple of details it called again and the full refund was approved, with no hold music for him.
